Who to contact about Taxicard

We no longer provide a face-to-face customer contact service for Taxicard customers. Please use the following alternative methods to contact us.

Contacting the right organisation with your question will save you time and money. 

General enquiries: how the scheme works and the application process

Would you like to speak with a team member regarding one of the following:

  • General enquiries about how the scheme works
  • How many trips do I have per month/year?
  • How to replace lost, stolen or damaged cards
  • How can I update my personal details e.g. address/name
  • How can I replace my card that is due to expire?

Please click on this link : Ways to make general enquiries

Trips taken, costs, comments and complaints

Would you like to contact ComCab London, the taxi provider for this service, with the following types of questions:

  • The number of trips taken and remaining in the current financial year/ month
  • Cost of a journey
  • Information on existing bookings
  • Making a comment or complaint about the service
  • How to pay for an underpayment of fares
  • Taxicard mobile app and online booking login details

ComCab London Customer Services:  020 7908 0271

Email: Taxicardcustomerservices@comcab.com

How to comment, complain, or give positive feedback about the service

The quality of customer service that you, our Taxicard members, receive is important to us. If you believe that you have not received the level of service that is expected as part of the scheme we want to hear from you.

Please make your initial complaint to ComCab London Customer Services using the following: 

Telephone:  020 7908 0271

Email: Taxicardcustomerservices@comcab.com

London Councils will receive copies of complaints and the taxi company's response.

If you are not happy with the response or feel the reply does not address your concerns, you should go back to ComCab London customer services and ask for your complaint to be escalated to the Customer Service Supervisor at Stage Two. If you remain unsatisfied with your response you should go back to ComCab London and ask for your complaint to be escalated to the Account Manager at Stage Three. 

If you remain unsatisfied with your Stage Three complaint response you can also contact us: taxi.card@londoncouncils.gov.uk

London Councils have a three stage complaints process. If you feel your complaint has not been resolved through all of our stages, you can refer your complaint to the Local Government and Social Care Ombudsman  Home - Local Government and Social Care Ombudsman  

Click here to view our complaints policy and to get more information about the different ways you can comment or complain about the service you receive and what you can expect by way of response.

Contact your Local Authority

If you would like information regarding a:

  • Potential trip allocation increase
  • Disabled Freedom Pass application

Barking & Dagenham 0208 227 2334

Bexley 01322 520560

Brent 020 8937 1234

Bromley 020 8481 7985

Camden 020 7974 5919 (opt. 4)

City of London 020 7332 1224

Croydon 020 8726 7100 (opt. 4)

Ealing 020 8825 8161

Enfield 020 8379 1000

Greenwich 020 8921 2388 (ask for Mobility Team) 

Hackney 020 8356 6262 (opt. 4)

Hammersmith & Fulham 020 8753 6681

Haringey 020 8489 1000 (opt 4)

Harrow concessionarytravel@harrow.gov.uk

Havering 01708 433 188

Hillingdon 01895 556 633 (opt. 2)

Hounslow 020 8583 2000 (opt. 3)

Islington 020 7527 2000

Kensington & Chelsea 020 7361 2390

Kingston Upon Thames 020 8547 5005

Lambeth 020 7926 7777

Lewisham 020 8314 9844 (opt. 3) Mon - Tues (10am - 2pm)

Merton 020 8274 4901 

Newham 01223 229 091 (Access Independent) 

Redbridge 020 8554 5000

Richmond Upon Thames 020 8831 6312

Southwark 020 7525 2146

Sutton 020 8770 6080 (opt. 3)

Tower Hamlets 020 7364 5003 (opt. 4 then opt. 3) 

Waltham Forest 020 8496 3000 (opt .2)

Wandsworth 020 8871 8238 /  020 8871 8239 

Westminster 01746 768333

Please note: some of these numbers are for the main council switchboard and you will need to tell the operator which section you require.

Other types of transport and assistance that may be available to you

If you require further information and advice regarding your access to transport and streetspace across the UK, you can contact Transport for All (TfA) by one of the following methods:

Website: https://www.transportforall.org.uk/ 

Postal Address: 336 Brixton Road, Ferndale, London SW9 7AA

Telephone: 0207 737 2339

Email: contactus@transportforall.org.uk