Royal Mail - Latest news updates - Delivery of Freedom Passes may be delayed during industrial action/strike.
If you believe you fulfil the eligible criteria and are entitled to a Disabled Persons Freedom Pass you need to contact your borough for an application form. You can find a list of boroughs, their websites and their telephone numbers at the bottom of this page.
You will be asked to provide evidence of your eligibility and a colour passport sized photograph. Please refer to the borough's application form for guidance on what documents you must provide.
Once your borough has assessed and confirmed your eligibility your Freedom Pass will go into production and will be posted to you by second class post.
Please do not visit London Councils offices, we are unable to assist with your Disabled Freedom Pass queries. Please contact your borough for advice choosing the appropriate number from the list below.
Contact your council
- Barking and Dagenham - 020 8227 2334/2325 - Email
- Barnet - 020 8359 4131
- Bexley - Email
- Brent - 020 8937 5796 - Email
- Bromley - 030 0303 8669
- Camden - 020 7974 5919 - Email
- City of London - 020 7332 1224
- Croydon - 020 8726 7100 - Email
- Ealing - 020 8825 8161 Email
- Enfield - 020 8379 1000 - Email
- Greenwich - 020 8921 2388 - Email
- Hackney - 0208 356 6262 - Email
- Hammersmith & Fulham - 020 8753 6681 - Email
- Haringey - 0208 489 1000 - Email
- Harrow - 020 8901 2680 - Email
- Havering - 01708 434 343
- Hillingdon - 01895 556633 - Email
- Hounslow - 020 8583 3073 - Email
- Islington - 020 7527 8444 - Email
- Kensington & Chelsea - 020 7361 2390 - Email
- Kingston upon Thames - 020 8547 5005 - Email
- Lambeth - 020 7926 7777
- Lewisham - 020 8314 9844
- Merton - 020 8274 4901
- Newham - 020 8430 2000
- Redbridge - 020 8554 5000 - Email
- Richmond - 020 8831 6312 - Email
- Southwark - 020 7525 2146 - Email
- Sutton - 020 8770 4578 - Email
- Tower Hamlets - 020 7364 5003 - Email
- Waltham Forest - 020 8496 3000 - Email
- Wandsworth - 020 8871 8871
- Westminster - 020 7823 4567 (option 3) - Email - WCC Application form & guidance: Physical Disability or Learning Disability 2023 - WCC Application form & guidance: Mental Health Disability 2023
IMPORTANT INFORMATION: The 5 year expiry date on the Freedom Pass is the lifespan of the card chip, and is not how long someone is entitled to hold the pass for. Therefore, if you no longer meet the eligibility criteria for the Freedom Pass you hold it can be stopped at any time.