Freedom Pass contact us

We no longer provide a face-to-face customer contact service for Freedom Pass customers. Please use the following alternative methods to contact us. 

You can contact us by:

  • Calling -  the dedicated Freedom Pass helpline on 0300 330 1433 - Normal opening hours - Monday to Sunday, 8:00 - 20:00 - (Closed on Christmas day).

  • Emailing - [Note: if you receive a bounceback message that this inbox is full, please ignore it. Emails are being received and processed).

  • Form - fill out the form below and we will get back to you when we can.